Privacy Policy

Education Asia, registered in Kathmandu, Nepal as a Private Limited Company, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use our website, enquiry forms, appointment booking forms, student services, agency portal, student portal, and other related online services.

By using our website, portal, forms, or services, you agree to the collection and use of your information in accordance with this Privacy Policy.

Information We Collect

When you use our website, agency portal, student portal, enquiry forms, booking forms, or related services, we may collect personal information including, but not limited to:

• Full name
• Email address
• Phone number
• Mailing address
• Date of birth, nationality, and passport-related details, where required for application support
• Educational qualifications, academic records, certificates, transcripts, and test scores
• English language test information such as IELTS, PTE, TOEFL, Duolingo, SAT, GRE, GMAT, or other relevant test details
• Preferred study destination, course interest, university preference, intake, and study plans
• Financial, loan, banking, sponsorship, or payment-related information required for counselling, application, visa, or service support
• Visa-related information and supporting documents
• Information about your agency, educational institution, or business, where applicable
• Communication records, enquiry details, appointment details, feedback, and service requests
• Technical information such as IP address, browser type, device type, operating system, pages visited, referral source, and website usage details
• Any other information you voluntarily provide to us

We collect only the information that is necessary to provide our services, respond to your enquiries, process applications, improve user experience, and meet legal or operational requirements.

How We Use Your Information

Education Asia may use your personal information for the following purposes:

• To respond to your enquiries and provide counselling support
• To assist with career counselling, country selection, university selection, course selection, scholarship guidance, test preparation, application processing, visa guidance, accommodation support, and pre-departure support
• To create, manage, and maintain student, agency, or portal records
• To process appointment bookings, event registrations, mock test bookings, exam voucher requests, and related service requests
• To communicate with you through phone, email, SMS, WhatsApp, social media, or other communication channels
• To share relevant updates about applications, admissions, documents, offers, events, scholarships, services, or deadlines
• To improve our website, portal, services, communication, and user experience
• To maintain internal records and administrative operations
• To send promotional emails, offers, newsletters, event updates, or service information, where permitted by law or with your consent
• To conduct market research, surveys, feedback collection, and service improvement activities
• To prevent fraud, misuse, unauthorised access, or illegal activity
• To comply with legal, regulatory, institutional, or government requirements

Sharing Your Information

We do not sell, rent, or lease your personal information to third parties.

However, we may share your information when necessary with:

• Universities, colleges, schools, and educational institutions
• Government authorities, immigration departments, embassies, or visa processing bodies
• Test providers, exam booking partners, and training-related service providers
• Accommodation providers, insurance providers, payment providers, financial institutions, or loan support partners
• Technology service providers, hosting providers, CRM systems, communication platforms, and portal service providers
• Authorised Education Asia employees, counsellors, branch teams, agents, or business partners involved in providing services to you
• Legal, regulatory, or enforcement authorities where required by law

We only share information that is necessary for the relevant purpose and expect third parties to handle your information responsibly and securely.

Agency Portal and Student Portal

If you use our agency portal, student portal, or any online account-based service, you are responsible for keeping your login details confidential.

You agree not to share your username, password, or access credentials with unauthorised persons. Education Asia is not responsible for unauthorised access caused by your failure to protect your account details.

We may monitor portal activity to maintain security, prevent misuse, improve services, and support users.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic, understand user behaviour, remember preferences, and support website functionality.

A cookie is a small file placed on your device when you visit a website. Cookies help us understand which pages are useful, improve website performance, and provide a better user experience.

You can choose to accept or decline cookies through your browser settings. If you disable cookies, some parts of the website or portal may not function properly.

Marketing Communications

We may use your contact information to send updates about our services, events, offers, scholarships, application deadlines, newsletters, or other information that may be useful to you.

You may choose to stop receiving marketing communications from us at any time by contacting us or by using the unsubscribe option, where available.

Even if you opt out of marketing communications, we may still contact you for service-related, application-related, legal, or administrative purposes.

Data Security

We are committed to keeping your information secure. To prevent unauthorised access, misuse, loss, disclosure, or alteration, we use appropriate physical, electronic, technical, and managerial procedures to safeguard the information we collect.

However, no method of online transmission or electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

Data Retention

We may retain your personal information for as long as necessary to provide services, maintain records, support applications, meet legal or regulatory requirements, resolve disputes, prevent fraud, and improve our services.

When personal information is no longer required, we may securely delete, anonymise, or archive it in accordance with our internal policies and applicable laws.

Links to Other Websites

Our website and portal may contain links to third-party websites, including university websites, payment platforms, student portals, exam booking platforms, accommodation platforms, insurance providers, social media pages, and government websites.

Once you leave our website using these links, Education Asia does not have control over those external websites. We are not responsible for the privacy practices, content, security, accuracy, or policies of third-party websites.

You should review the privacy policy and terms of any external website before submitting personal information.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

• Do not submit information that is not required for the service you are requesting
• When filling out a form, select any available option to opt out of direct marketing communications
• Contact us if you want to update, correct, or review your personal information
• Contact us if you no longer want your information to be used for promotional or marketing purposes

If you have previously agreed to us using your information for direct marketing, you may change your mind at any time by contacting us at [email protected].

Accuracy of Information

You are responsible for ensuring that the information and documents you provide to Education Asia are true, accurate, complete, and up to date.

Education Asia is not responsible for delays, rejection, loss, or other issues caused by incorrect, incomplete, outdated, false, or misleading information provided by you.

Children’s Privacy

Our services are generally intended for students, parents, guardians, agencies, and education-related users.

If a minor uses our services, information should be provided with the consent and involvement of a parent or legal guardian where required.

Legal Disclosure

Education Asia may disclose your personal information if required to do so by law, regulation, court order, government authority, immigration authority, law enforcement agency, or other legal process.

We may also disclose information when necessary to protect our rights, safety, property, users, students, agents, partners, or the public.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website features, portal functionality, legal requirements, operational practices, or data protection procedures.

Any updates will be posted on this page. Your continued use of our website, portal, or services after changes are published means you accept the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us: